My Account Dashboard

having an issue with your account or an order? We've collected a collection of Frequently Asked Questions to help and if you need more assistance, use the support contact form below.

Frequently Asked Questions

  • Accessing Orders

    To access orders please go to the Orders page located on the left-hand dashboards or alternatively click here

  • Editing Account Details

    To access orders please go to the Orders page located on the left-hand dashboards or alternatively click here

Support Request Form

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Installation Form Enquiry

Step 1

Getting your free installation quote is as easy as 1-2-3. Just follow these simple steps to complete the form and get your service request underway

Step 2

Step 3

Please Read the T&Cs before submitting

  1. Information Accuracy: By submitting this form, you certify that all information provided is accurate and complete to the best of your knowledge.

  2. Consent to Contact: You consent to be contacted by us, our affiliates, or partners regarding your solar installation enquiry, including via phone, email, or other means, even if your telephone number is currently listed on any state, federal, or corporate Do Not Call list.

  3. Privacy Policy: Your personal information provided in this form will be handled in accordance with our Privacy Policy. We will not sell or disclose your information to third parties without your consent, except as required by law.

  4. Non-Binding Nature: This enquiry form does not constitute a binding contract or agreement for solar installation services. It is solely for the purpose of gathering information and initiating communication between you and our company.

  5. No Guarantees: Submission of this form does not guarantee the availability of services or the acceptance of your enquiry. Our company reserves the right to decline enquiries based on various factors, including but not limited to location, project feasibility, and resource availability.

  6. Limitation of Liability: Our company shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use or inability to use this enquiry form or our services.

By submitting this form you agree to the T&C's

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Repair Form Enquiry

Step 1

Getting your repairs started is as easy as 1-2-3. Just follow these simple steps to complete the form and get your service request underway

Step 2

Step 3

Please Read the T&Cs before submitting

  1. Shipment for Assessment: By submitting this service repair form, you agree to ship the product to our designated facility for assessment. The cost of shipping and any associated fees shall be borne by the customer.

  2. Assessment and Quotation: Upon receipt of the product, we will conduct a thorough assessment to determine the extent of the repair required. Following the assessment, we will provide you with a quotation detailing the cost to strip the product for inspection and a separate quotation for the repair job, including parts and labour.

  3. Approval for Repair: You acknowledge that the provided quotations are estimates based on the initial assessment and may be subject to change upon further inspection. We will await your approval before proceeding with any repair work beyond the initial assessment.

  4. Damage Report: In addition to furnishing repair quotations, we have the capability to supply a comprehensive damage report, delineating the product’s condition and any detected issues. It’s important to note that we exclusively engage with clients directly, ensuring that the engagement for this enquiry is strictly between our company and the enquiring client, without involving any third parties.

  5. Approval and Payment: Upon your approval of the repair quotations, we will commence the repair work. Payment for the repair services shall be made in accordance with our standard payment terms.

  6. Return Shipping: Once the repair work is completed, the product will be shipped back to you at your expense. We will not be liable for any damage or loss incurred during the return shipping process.

  7. Limited Warranty: All repair work is covered by our standard warranty terms. Please refer to our warranty policy for more information on coverage and limitations.

  8. Cancellation: You may cancel the repair request at any time before the commencement of assessment. However, cancellation after the commencement of assessment and repair work may be subject to cancellation fees.

By submitting this form you agree to the T&C's

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